​

Sewer and Drains Pros
Last updated: November 4, 2026

Sewer and Drains Pros (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and share personal information when you visit our website, submit a form, communicate with us, or request or receive our plumbing, drain cleaning, hydro jetting, and sewer services.

1. Information we collect

Depending on how you interact with us, we may collect:

• Contact information: Your name, phone number, email address, and service or billing address.

• Service information: Details about your plumbing or sewer issue, appointment preferences, property access instructions, estimates, service history, and information or photographs you provide about a job.

• Communication records: Information you provide in website forms, emails, text messages, or other communications, including your messaging preferences and records of consent or opt-out requests.

• Billing information: Invoice details, payment status, and transaction records. When you use an online payment service, that provider processes the payment information you submit through its system.

• Website information: Information such as your IP address, browser and device type, pages visited, and interactions with our website or advertisements, collected through cookies and similar technologies.

2. How we use information

We use information to respond to inquiries, prepare estimates, schedule and perform services, provide appointment reminders and job updates, send invoices, process payments, maintain service records, and provide customer support. We also use relevant information to operate and improve our website, understand advertising performance, protect against fraud or misuse, and meet applicable legal and recordkeeping obligations.

Information you provide in text messages is used to respond to your requests, coordinate services, and maintain records of our communications. We use messaging preferences and consent records to manage which messages you receive.

3. Text messaging and your choices

If you opt in to receive text messages from Sewer and Drains Pros, we may send service-related SMS or MMS messages about your inquiries, estimates, appointments, technician arrival times, work updates, invoices, payments, and customer support.

Message frequency varies based on your requests, appointments, and ongoing services. Message and data rates may apply.

Agreeing to receive text messages is optional and is not a condition of purchasing our services. Consent to service-related texts does not include consent to promotional texts. If we offer promotional texts, we will request separate consent before sending them. Reading this policy or visiting our website does not by itself enroll you in text messaging.

To stop receiving text messages, reply STOP to any text message from us. You may receive a confirmation of your opt-out. After you opt out, we will stop sending texts unless you opt in again. You may still contact us by phone or email for assistance with your services.

For help: Reply HELP, call (773) 519-4507, or email seweranddrainspros1@gmail.com.

Protection of mobile information and text-message consent

We do not sell, rent, or share mobile phone numbers with third parties or affiliates for their marketing or promotional purposes.

Text-message opt-in data and consent are not shared with third parties or affiliates, except with messaging service providers that help us deliver and manage our messages. These providers may use that information only to support our messaging program. The other sharing described in this policy does not authorize use of your mobile information or text-message consent for third-party marketing.

4. How we share information

We share information as needed with service providers that help us operate our business, such as website hosting providers, scheduling and customer-management services, messaging providers, payment processors, and professionals assisting with accounting or business administration. Customer-management and messaging services may include Jobber.

We may provide relevant job and contact details to personnel or service contractors working on your requested services. Access should be limited to the information needed for their role.

Our website analytics and advertising providers may receive device, cookie, and website-interaction information to help us understand traffic and measure advertising results. We may also disclose information when required by law or necessary to respond to valid legal process, prevent fraud, or protect legal rights.

These uses and disclosures remain subject to the protections for mobile information and text-message consent described above.

5. Cookies and website analytics

Our website may use cookies and similar technologies to support site functions, remember preferences, understand visitor activity, and measure the effectiveness of advertising. Third-party tools, such as Google Analytics or Google Ads if enabled on our website, may collect information about your device and your interactions with our site.

You can manage cookies through your browser settings and through any cookie preferences offered on our website. Disabling certain cookies may affect some website features. Text-message consent is separate from cookie and advertising preferences.

6. Information security and retention

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including access controls and limiting access to people who need the information for their work. No method of electronic transmission or storage is completely secure.

We retain information for as long as reasonably needed to provide services, maintain business records, resolve disputes, and meet applicable legal obligations. Some information, including invoices, service records, consent records, and opt-out records, may need to be retained after a deletion request.

7. Your privacy choices and requests

You may contact us to request access to, correction of, or deletion of your personal information, or to update your communication preferences. Depending on applicable law, you may have additional privacy rights.

We may need to verify your identity before acting on a request. We will respond as required by applicable law and explain when we must retain information or cannot fulfill a request. To make a request, use the contact details below. To stop text messages, reply STOP.

8. Third-party websites

Our website or messages may link to third-party websites or services, including payment or booking services. Their privacy practices are described in their own policies. Please review those policies when you use their services.

9. Changes to this policy

We may update this Privacy Policy as our practices or legal requirements change. We will post the updated policy on this page and revise the date above. When required, we will provide additional notice or obtain consent before making changes that affect your information.

10. Contact us

For privacy questions, information requests, or help with text messages, contact:

Sewer and Drains Pros
Phone: (773) 519-4507
Email: seweranddrainspros1@gmail.com
Mailing address: 2244 N Harlem Elmwood Park, IL 60707
Website: www.seweranddrainspros.com